**This article is intended for employees of Commonwealth//McCann.**

Every 60 days, you'll be required to change your password on the IPG network. Doing so will affect everything that relies on IPG directory services, which includes your computer password, oneConnect wireless, IPG email, servers, Box.com, etc.—just about everything.

Currently, the rules for passwords on the IPG network are as follows:

  • Must be at least 8 characters in length.
  • Must not contain either your first or last name.
  • Must contain all of the following 4:
    • Upper case letters.
    • Lower case letters.
    • Numbers.
    • Symbols/punctuation.
  • Cannot be one of your previous 11 passwords.

If you are out of the office and need to change your password, you have two options to do so.

NOTE: You will want to update each and every other device (i.e. smartphones, tablets, etc.) that you have access your IPG email and wifi networks (oneConnect) once you've completed the steps below. If you do not do this, these devices will repeatedly attempt to log in as you using your old password, which will cause your account to become temporarily locked.

Option 1: VPN

This is the preferred method, as doing so will ensure that your computer itself is updated with your new credentials, and will keep things moving smoothly. If your password has expired, however, this will not work. Please proceed to option 2.

Instructions to VPN in to our office network are located at the link below:


Once connected to our network via VPN, you can follow the normal procedures for changing your password:

Changing Your IPG Password (Mac)

Changing Your IPG Password (Windows)

Option 2: Profile Manager

If you are unable to VPN in to our network (if, for example, your password has already expired), you can change your password via IPG's Profile Manager site:


When logging in to Profile Manager, make sure to use your full email address as the user name.

Once logged in, you should see an option to Manage My Password. Within that option, you should see an option to Change Password.

Note: If you change your IPG password when out of office via Profile Manager, you will still need to provide your previous password when logging into your computer (for example, when you restart your computer or attempt to wake it from sleep). However, Outlook, Apple Mail, webmail, mail on your mobile device, and any IPG resources which utilize your IPG password will require your NEW password. Should you get prompted for a password, always try your new password first, and if that fails, try your old password. We can get your login password lined back up the next time you're in the office.

Mac Users: When you change your password via Profile Manager, you may get pop up's asking for your "Keychain" password. You can either bring your machine to the Help Desk office and we can resolve this, or you can follow the instructions at this link after you've returned to the office: helpdesk.commonwealth-team.com/solution/categories/76061/folders/124653/articles/104569-resetting-your-keychain-password