***If you do not have GlobalProtect installed, you can download an installer at the following link. Download the package and then run it to install. If you need administrator credentials to install, let the help desk know and we can provide these to you: https://fullerton-it-network-public.s3-us-west-2.amazonaws.com/GlobalProtect-MAC-OS.pkg
2) Next, launch the Self Service application (in your Applications folder), and log in with your user name (firstname.lastname) and your current password.
3) One you're in Self Service, navigate to the Machine Maintenance section on the left, and within there, run the SEP Atomic Bomb installer:
This will initiate the uninstall of the Symantec software, and once it's done, your computer will restart.
You can check in your Applications folder on your computer to see if Symantec has been reinstalled: you'll see a folder called Symantec Solutions.
6) Once your computer is restarted, follow the steps below to update your antivirus signatures: