**This article is intended for employees of Commonwealth//McCann.**

***Before connecting to IPG VPN, you'll first need to register your mobile device with the Microsoft Authenticator app in order to use IPG's Multi Factor Authentication. Instructions to register can be found here: Microsoft Authenticator Multi Factor Authentication (MFA) Setup

***Your Symantec antivirus signatures will need to be up to date in order to successfully connect (if they aren't, you will get an error that the "endpoint is out of compliance".) While they should update automatically, here's a link to instructions on how to manually update your antivirus signatures in case you get the compliance error: How to update your Symantec antivirus signatures

1: On your PC or Mac, look for Pulse Secure from your System Tray (PC) or Menu Bar (Mac):

PC            Mac

***If you don't see the icon in your System Tray or Menu Bar, check your All Programs (PC) or Application folder (Mac) for Pulse Secure.

2: Click on the icon to bring up a list of VPN Connections:

PC                                                               Mac

3: Hover your mouse pointer over the North America SSL VPN group, then select Connect from the pop out menu.

PC                                                                                     Mac

4: A box asking you to select a Realm appears. Please select MS_MFA_GLOBAL.

PC                                                                                                    Mac

5: Enter your full email address ( in the user name field and your IPG password in the passcode field, then press Connect.

PC                                                                                                    Mac

6: At this point, you will need to interact with the Microsoft Authenticator app on your mobile device. What you see here will be dependent on the notification settings you chose when you originally set up the Microsoft Authenticator app. If you get an error saying "bad token" or "invalid credentials", you may want to navigate to the Authenticator app to see if there are notifications waiting for your approval. 


If you've set your preferred authentication option to receive notifications, then you should receive a push notification to Approve or Deny the sign in Request. Click Approve and move on to step 7. 

Verification Code

If you've set your preferred authentication option to use a verification code, or if you set it up to text you a code, then Pulse Secure will display the following window: 

You'll next either want to open the Microsoft Authenticator app OR the text message that was sent to you and get the verification code.

Immediately input this code into the Please Enter Response field in Pulse Secure, click Connect, and move on to Step 7.

7: That's it! You should now be connected to IPG VPN. The Pulse Secure icon in your System Tray or Menu Bar should now have a green arrow indicating that you're connected:

PC                                                             Mac

8: When you're done using IPG VPN, please disconnect by selecting the Pulse Secure icon in your System Tray or Menu Bar, select the service that is running (North America SSL VPN) and choose Disconnect from the drop down menu:

PC                                                                                         Mac